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Bwrkd handles bath-ball return requests through one written review so the ordered personal-care textile, every attached grip or hanging component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A bath-ball return is assessed as the complete listed item. Every textile or mesh layer, core, loop cluster, panel, strap, tab, ring, connector, binding, seam, snap, and supplied component must remain intact and together unless our support team confirms that a specific damaged part should be handled separately. For bath-ball orders, support review may refer to listed material composition, relaxed diameter, loop, fan or panel arrangement, inner and outer layers, core, palm strap, hanging tab or ring, connector, binding, seams, snap, unused hygiene condition, supplied pieces, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because bath balls are hygiene-sensitive skin-contact items, an eligible non-defective return must remain completely unused, unwetted, unwashed, clean, dry, and unaltered. It must be free from skin contact, soap, cleanser, water, body products, hair, lint buildup, odors, mildew, stains, cleaning residue, stretched loops, pulled mesh, opened seams, frayed binding, strap wear, ring deformation, snap wear, heat exposure, or modification. Opening the parcel and conducting a careful dry visual inspection does not by itself prevent a return when the complete item otherwise remains new.
Repack an approved bath-ball return only when it is clean, completely dry, and otherwise eligible; restore the relaxed shape without crushing chenille loops, mesh fans, textile panels, or the inner core, and do not sharply fold a strap, connector, or bound panel. Protect hanging tabs, silicone rings, snaps, seams, and bindings with clean dry interleaving material inside a breathable inner sleeve so attached parts cannot snag, deform, absorb moisture, or move independently during transit. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the returned personal-care item and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@bwrkd.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Pimpama, QLD 4209, Australia.
In the first email, identify the SKU and bath-ball format and state whether the request concerns material, relaxed diameter, loop clusters, mesh layers, fans, textile panels, core, palm strap, hanging tab or ring, connector, binding, seams, snap, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused dry item and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available bath-ball format after the original complete, unused item is approved for return. Any difference in price, material, dimensions, layer or panel structure, attached components, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@bwrkd.shop or +61 468 245 952. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).